Customer Service

Terms & Conditions

Welcome to Rosewolf Florals. By purchasing our bouquets, arrangements, or subscriptions, you agree to the following terms:

1. The Nature of the Craft (Substitution Policy)

Flowers are a living, seasonal product. While we strive to match the photos and descriptions on our website, Rosewolf Florals reserves the right to make substitutions based on availability, weather, and quality.

We will always maintain the whimsical aesthetic and color palette of your order.
Substitutions will always be of equal or greater value.

2. Subscription Services

Billing: Subscriptions are billed automatically on a recurring basis (monthly) until cancelled.
Management: You may skip a delivery or pause your subscription through your account or by emailing us.
Cancellations: To stop the next scheduled delivery, cancellations must be made at least 5 days prior to your billing date.

3. Delivery & Pick-Up

Access: It is the buyer's responsibility to ensure the recipient is available or that there is a safe, shaded place to leave the flowers.
Liability: Rosewolf Florals is not responsible for flowers that are stolen, damaged by pets/pests, or wilted due to extreme weather after they have been delivered.
Inaccurate Info: We are not responsible for failed deliveries due to incorrect addresses provided at checkout. Re-delivery may incur an additional fee.

4. Care & Longevity

Once flowers leave our care, their lifespan is dependent on the environment. To enjoy your blooms longer, please follow the care instructions provided (trimming stems, fresh water, and keeping them away from direct heat/sun). We do not offer refunds for flowers that perish due to improper care.

5. Cancellations & Refunds

Daily Arrangements: Cancellations must be made 48 hours in advance for a full refund.
Custom/Event Work: Deposits for custom centerpieces or event florals are non-refundable, as we reserve our time and order specific inventory for your date.
Quality Issues: If your flowers arrive damaged or in poor condition, please contact us within 24 hours with a photo so we can make it right.

6. Changes to Orders

Any changes to order size, address, or delivery date must be requested at least 72 hours before the scheduled delivery. While we try our best to be flexible, we cannot guarantee changes made after this window.